Return & Refund Policy
Welcome to Oylmm. We want you to be completely satisfied with your purchase of our premium apparel, including our exclusive collections of jeans and shirts. If you are not entirely happy with your order, we are here to help with a smooth and transparent return and refund process.
1. Overview of Return Eligibility
We take pride in the craftsmanship of our jeans and shirts. However, if an item does not meet your expectations, you have ample time to initiate a return request.
- Return Window: You have 60 days from the date of delivery to return your items.
- Item Condition: Returned apparel must be unworn, unwashed, undamaged, and complete with all original tags and packaging intact.
2. Refund Processing and Timeline
Once your returned package is received, inspected, and approved by our quality control team, we will initiate your refund immediately.
- Refund Processing Time: Refunds are fully processed within 12 days from the day we receive your returned items.
- Restocking/Hidden Fees: We apply no fees for standard returns and processing, meaning you will receive the full refunded amount for the returned products.
- Credit Posting: Funds will be automatically applied to your original method of payment. Depending on your financial institution, please allow a few additional business days for the credit to appear on your billing statement.
3. Return Shipping Instructions
To initiate a return for your jeans or shirts, please reach out to our customer support team first to receive return authorization and guidance on where to send the package.
- Ensure items are securely packaged to prevent damage during transit back to our fulfillment center.
- Customers are advised to use a trackable shipping method for returns to ensure secure delivery.
4. Non-Returnable Items
Certain types of items cannot be returned, such as final sale items marked down explicitly, or intimate apparel that has been worn or altered outside of original factory standards.
5. Customer Support & Assistance
If you have any questions regarding how to return your jeans or shirts, or if you need help tracking your refund status, please do not hesitate to contact our customer support team:
- Store Name: Oylmm
- Website: https://oylmm.com/
- Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday (Closed Sundays)
- Support Email: [email protected]